When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel.
We are aware that tracking isn't working for some of our custom products. If you ordered a custom item and haven't been sent any tracking 7 working days after ordering, let us know and we can help you out.
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to email@example.com and we’ll try our best to get your order cancelled for you.
If you are able to contact us within 24 hours of your order we’ll process your refund right away.
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email ; Support@iconicprojector.com
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org If the address is wrong, we can correct this within 24 hours.
Please allow 3 - 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & FedEx Services, International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5 - 20 Business days.
Average transit times to International: 17-45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)
We provide tracking for every order.Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
We offer FREE returns or exchanges if there are any defects associated with the products that are a result of our error or the shipping company's! If a problem is present, please inform us within a WEEK OF RECEIVING.
Uh oh, sorry about that. We’re happy to arrange a refund or replacement for you. Please contact us within 14 days of receipt of the item and we’ll get that sorted for you.